{"id":17,"date":"2022-10-18T10:54:48","date_gmt":"2022-10-18T10:54:48","guid":{"rendered":"https:\/\/postalfly.com\/?page_id=17"},"modified":"2026-05-21T12:52:29","modified_gmt":"2026-05-21T12:52:29","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/postalfly.com\/es\/preguntas-mas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17\" class=\"elementor elementor-17\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-eaa794a elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"eaa794a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-220e75f ae-bg-gallery-type-default\" data-id=\"220e75f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca98c1d elementor-widget elementor-widget-html\" data-id=\"ca98c1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n<section class=\"pf-blog-faq\">\r\n<style>\r\n.pf-blog-faq,\r\n.pf-blog-faq * {\r\n  box-sizing: border-box;\r\n  letter-spacing: 0;\r\n}\r\n\r\n.pf-blog-faq {\r\n  --blue: #1166f2;\r\n  --blue-dark: #173f93;\r\n  --navy: #173b80;\r\n  --text: #344054;\r\n  --muted: #667085;\r\n  --line: #d9e6fb;\r\n  --soft: #f6faff;\r\n  --yellow: #ffb83d;\r\n  font-family: \"Plus Jakarta Sans\", Inter, Arial, sans-serif;\r\n  background: #F2F6FA;\r\n  color: var(--text);\r\n  padding: 1px 0 70px;\r\n}\r\n\r\n.pf-container {\r\n  max-width: 1280px;\r\n  margin: 0 auto;\r\n  padding: 0 28px;\r\n}\r\n\r\n.pf-hero {\r\n  position: relative;\r\n  min-height: 366px;\r\n  border-radius: 24px;\r\n  overflow: hidden;\r\n  display: flex;\r\n  align-items: center;\r\n  margin: 22px 0 34px;\r\n  box-shadow: 0 24px 54px rgba(18, 76, 174, .14);\r\n}\r\n\r\n.pf-hero img {\r\n  position: absolute;\r\n  inset: 0;\r\n  width: 100%;\r\n  height: 100%;\r\n  object-fit: cover;\r\n}\r\n\r\n.pf-hero-overlay {\r\n  position: absolute;\r\n  inset: 0;\r\n  z-index: 1;\r\n  background: linear-gradient(90deg, rgba(10, 54, 147, .94) 0%, rgba(16, 92, 220, .88) 58%, rgba(18, 101, 242, .8) 100%);\r\n}\r\n\r\n.pf-hero::after {\r\n  content: \"\";\r\n  position: absolute;\r\n  z-index: 2;\r\n  right: 38px;\r\n  bottom: 32px;\r\n  width: 170px;\r\n  height: 10px;\r\n  border-radius: 999px;\r\n  background: var(--yellow);\r\n}\r\n\r\n.pf-hero-content {\r\n  position: relative;\r\n  z-index: 3;\r\n  max-width: 650px;\r\n  padding: 58px 48px;\r\n}\r\n\r\n.pf-pill {\r\n  display: inline-flex;\r\n  align-items: center;\r\n  padding: 8px 15px;\r\n  border-radius: 999px;\r\n  background: rgba(255,255,255,.22);\r\n  color: #fff;\r\n  font-size: 13px;\r\n  font-weight: 800;\r\n  margin-bottom: 20px;\r\n}\r\n\r\n.pf-hero h1 {\r\n  margin: 0 0 16px;\r\n  color: #fff;\r\n  font-size: 56px;\r\n  line-height: 1.04;\r\n  font-weight: 800;\r\n}\r\n\r\n.pf-hero p {\r\n  margin: 0;\r\n  color: rgba(255,255,255,.94);\r\n  font-size: 19px;\r\n  line-height: 1.55;\r\n  font-weight: 500;\r\n}\r\n\r\n.pf-blog-layout {\r\n  display: grid;\r\n  grid-template-columns: minmax(0, 1fr) 330px;\r\n  gap: 34px;\r\n  align-items: start;\r\n}\r\n\r\n.pf-article-card {\r\n  background: #fff;\r\n  border: 1px solid var(--line);\r\n  border-radius: 24px;\r\n  overflow: hidden;\r\n  box-shadow: 0 24px 60px rgba(15, 57, 125, .08);\r\n}\r\n\r\n.pf-faq-content {\r\n  padding: 34px 42px 44px;\r\n}\r\n\r\n.pf-section-title {\r\n  margin: 0 0 16px;\r\n  color: #14366f;\r\n  font-size: 28px;\r\n  line-height: 1.2;\r\n  font-weight: 800;\r\n}\r\n\r\n.pf-section-title:not(:first-child) {\r\n  margin-top: 38px;\r\n}\r\n\r\n.pf-faq-item {\r\n  border: 1px solid var(--line);\r\n  border-radius: 16px;\r\n  margin: 12px 0;\r\n  background: #fff;\r\n  overflow: hidden;\r\n}\r\n\r\n.pf-faq-item summary {\r\n  list-style: none;\r\n  cursor: pointer;\r\n  padding: 20px 22px;\r\n  color: #173b80;\r\n  font-size: 17px;\r\n  line-height: 1.4;\r\n  font-weight: 800;\r\n  display: flex;\r\n  justify-content: space-between;\r\n  gap: 18px;\r\n}\r\n\r\n.pf-faq-item summary::-webkit-details-marker {\r\n  display: none;\r\n}\r\n\r\n.pf-faq-item summary::after {\r\n  content: \"+\";\r\n  width: 30px;\r\n  height: 30px;\r\n  flex: 0 0 30px;\r\n  border-radius: 50%;\r\n  display: grid;\r\n  place-items: center;\r\n  background: #eef5ff;\r\n  color: var(--blue);\r\n  font-size: 20px;\r\n  font-weight: 800;\r\n}\r\n\r\n.pf-faq-item[open] summary {\r\n  border-bottom: 1px solid var(--line);\r\n}\r\n\r\n.pf-faq-item[open] summary::after {\r\n  content: \"-\";\r\n  background: var(--blue);\r\n  color: #fff;\r\n}\r\n\r\n.pf-answer {\r\n  padding: 18px 22px 22px;\r\n  color: #526174;\r\n  font-size: 16px;\r\n  line-height: 1.75;\r\n}\r\n\r\n.pf-answer p {\r\n  margin: 0 0 12px;\r\n}\r\n\r\n.pf-answer ul,\r\n.pf-answer ol {\r\n  margin: 8px 0 0;\r\n  padding-left: 22px;\r\n}\r\n\r\n.pf-answer li {\r\n  margin: 7px 0;\r\n}\r\n\r\n.pf-sidebar {\r\n  position: sticky;\r\n  top: 28px;\r\n}\r\n\r\n.pf-side-card {\r\n  border-radius: 22px;\r\n  border: 1px solid var(--line);\r\n  background: #fff;\r\n  padding: 28px;\r\n  box-shadow: 0 22px 52px rgba(15, 57, 125, .08);\r\n  margin-bottom: 18px;\r\n}\r\n\r\n.pf-side-card h3 {\r\n  margin: 0 0 16px;\r\n  color: #14366f;\r\n  font-size: 22px;\r\n  line-height: 1.25;\r\n}\r\n\r\n.pf-side-card p {\r\n  margin: 0 0 16px;\r\n  color: #5f6f84;\r\n  line-height: 1.65;\r\n}\r\n\r\n.pf-side-card > a:not(.pf-button) {\r\n  display: block;\r\n  color: #173b80;\r\n  text-decoration: none;\r\n  font-weight: 800;\r\n  padding: 10px 0;\r\n  border-bottom: 1px solid #eef4ff;\r\n}\r\n\r\n.pf-side-card > a:not(.pf-button):last-child {\r\n  border-bottom: 0;\r\n}\r\n\r\n.pf-button,\r\n.pf-side-card .pf-button {\r\n  display: flex !important;\r\n  align-items: center;\r\n  justify-content: center;\r\n  width: 100%;\r\n  min-height: 50px;\r\n  padding: 12px 18px !important;\r\n  border-radius: 999px;\r\n  background: var(--blue);\r\n  color: #fff !important;\r\n  text-decoration: none !important;\r\n  font-size: 15px;\r\n  font-weight: 800;\r\n  line-height: 1.2;\r\n  text-align: center;\r\n  border: 0 !important;\r\n  white-space: normal;\r\n  overflow-wrap: anywhere;\r\n}\r\n\r\n.pf-button:hover {\r\n  background: #0b56d4;\r\n  color: #fff !important;\r\n}\r\n\r\n.pf-help {\r\n  background: #f7fbff;\r\n}\r\n\r\n@media (max-width: 980px) {\r\n  .pf-blog-layout {\r\n    grid-template-columns: 1fr;\r\n  }\r\n\r\n  .pf-sidebar {\r\n    position: relative;\r\n    top: auto;\r\n  }\r\n\r\n  .pf-hero h1 {\r\n    font-size: 44px;\r\n  }\r\n}\r\n\r\n@media (max-width: 600px) {\r\n  .pf-container {\r\n    padding: 0 16px;\r\n  }\r\n\r\n  .pf-hero {\r\n    min-height: 430px;\r\n    border-radius: 20px;\r\n  }\r\n\r\n  .pf-hero-content {\r\n    padding: 42px 26px;\r\n  }\r\n\r\n  .pf-hero h1 {\r\n    font-size: 38px;\r\n  }\r\n\r\n  .pf-hero p {\r\n    font-size: 17px;\r\n  }\r\n\r\n  .pf-hero::after {\r\n    width: 120px;\r\n    right: 26px;\r\n  }\r\n\r\n  .pf-faq-content {\r\n    padding-left: 24px;\r\n    padding-right: 24px;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<div class=\"pf-container\">\r\n  <div class=\"pf-hero\">\r\n    <img decoding=\"async\" src=\"https:\/\/postalfly.com\/wp-content\/uploads\/2026\/05\/lost-found-airport.webp\" alt=\"Lost and found airport service\">\r\n    <div class=\"pf-hero-overlay\"><\/div>\r\n    <div class=\"pf-hero-content\">\r\n      <span class=\"pf-pill\">Lost and found help<\/span>\r\n      <h1>Frequently Asked Questions<\/h1>\r\n      <p>Practical answers for recovering lost items, understanding airport procedures, and arranging secure shipping home.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"pf-blog-layout\">\r\n    <main class=\"pf-article-card\">\r\n      <div class=\"pf-faq-content\">\r\n        <h2 class=\"pf-section-title\" id=\"shipping\">Quotes and shipping<\/h2>\r\n\r\n        <details class=\"pf-faq-item\" open>\r\n          <summary>How can I receive my lost item at my home?<\/summary>\r\n          <div class=\"pf-answer\"><p>We offer national and international shipping services. Request a quote through our website.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>I already have the reference number. What steps should I follow to receive my item by courier?<\/summary>\r\n          <div class=\"pf-answer\"><p>First, request a quote. Once you accept it and make the payment, we take care of the rest: we prepare the necessary documentation to manage collection, shipping, and packaging of the item.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>What happens if I do not make the payment?<\/summary>\r\n          <div class=\"pf-answer\"><p>Nothing. The request for a quotation does not entail any obligation. Your item will remain in the lost property office.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>When will I receive my shipment?<\/summary>\r\n          <div class=\"pf-answer\">\r\n            <p>Delivery times may vary according to destination:<\/p>\r\n            <ul>\r\n              <li>Domestic shipments: 24 to 48 hours.<\/li>\r\n              <li>International shipments: 1 to 5 days. These times are approximate only.<\/li>\r\n            <\/ul>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>What is the payment method?<\/summary>\r\n          <div class=\"pf-answer\"><p>You can pay with all major credit cards and PayPal. All payments are handled by Stripe, a leading secure payment processing company.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>Do you handle documentation for countries outside the European Union?<\/summary>\r\n          <div class=\"pf-answer\"><p>Yes. For deliveries outside the European Union, we arrange the necessary proforma invoice so that you can receive your item as soon as possible.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>Will you pack my personal effects?<\/summary>\r\n          <div class=\"pf-answer\"><p>Yes. This service is included in the price. Our staff has extensive packaging experience and protects items properly to avoid damage during transport.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>How can I track the shipment of my parcel?<\/summary>\r\n          <div class=\"pf-answer\"><p>You can track the delivery of your parcel directly on our website. You only need to enter the tracking number we have provided you with.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <h2 class=\"pf-section-title\" id=\"airport\">Airport lost property<\/h2>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>What should I do if I lost an item at the airport?<\/summary>\r\n          <div class=\"pf-answer\">\r\n            <p>It is important to act quickly:<\/p>\r\n            <ol>\r\n              <li>Think about where you may have lost it.<\/li>\r\n              <li>Contact the lost property office.<\/li>\r\n              <li>Provide a detailed description of the object, including serial number, colour, or identifying details.<\/li>\r\n              <li>Complete the notification of loss form.<\/li>\r\n            <\/ol>\r\n            <p>If the item is found, you will be contacted. Please note that if you lost it during the weekend, some airports may not register it until Monday.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>Where is the lost property office located?<\/summary>\r\n          <div class=\"pf-answer\"><p>The lost property office is usually located in the main terminal of the airport, near the passenger information area.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>What information do I need to provide to claim a lost item?<\/summary>\r\n          <div class=\"pf-answer\">\r\n            <ul>\r\n              <li>Detailed description: make, colour, size, serial number, etc.<\/li>\r\n              <li>Date and approximate time of loss.<\/li>\r\n              <li>Location where you think you lost it.<\/li>\r\n              <li>Flight number, if lost on board the aircraft.<\/li>\r\n              <li>Personal and contact details.<\/li>\r\n              <li>Any proof, such as photos or invoices.<\/li>\r\n            <\/ul>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>How can I contact the lost property office?<\/summary>\r\n          <div class=\"pf-answer\"><p>You can find contact information on our website under each airport tab.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>Can I report the loss online?<\/summary>\r\n          <div class=\"pf-answer\"><p>Yes. At all airports, the application must be made by email or through the available PDF form.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>How long does the airport keep lost property?<\/summary>\r\n          <div class=\"pf-answer\">\r\n            <p>Objects are usually kept for:<\/p>\r\n            <ul>\r\n              <li>30 days in lost property offices.<\/li>\r\n              <li>After 30 days, items are referred to local councils or local police.<\/li>\r\n            <\/ul>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>What happens if I am notified that my lost property has been found?<\/summary>\r\n          <div class=\"pf-answer\">\r\n            <p>To collect it in person you will need:<\/p>\r\n            <ol>\r\n              <li>Present valid identification.<\/li>\r\n              <li>Display the claim number.<\/li>\r\n              <li>Sign a receipt document.<\/li>\r\n              <li>In some cases, pay an administrative fee.<\/li>\r\n            <\/ol>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <h2 class=\"pf-section-title\" id=\"special\">Special cases<\/h2>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>What if I lost something during the flight?<\/summary>\r\n          <div class=\"pf-answer\"><p>You should contact the airline directly, as lost property on the aircraft is handled by the airline itself.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>What about valuables, such as jewellery or electronics?<\/summary>\r\n          <div class=\"pf-answer\"><p>Lost property offices store valuable items in a safe.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>What happens if I have lost my ID card or passport?<\/summary>\r\n          <div class=\"pf-answer\"><p>Identity documents are handed over to the national police or civil guard.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>My object is located in a car rental office. Can you pick it up?<\/summary>\r\n          <div class=\"pf-answer\"><p>Yes. Our service works with all major car rental companies.<\/p><\/div>\r\n        <\/details>\r\n      <\/div>\r\n    <\/main>\r\n\r\n    <aside class=\"pf-sidebar\">\r\n      <div class=\"pf-side-card\">\r\n        <h3>Contents<\/h3>\r\n        <a href=\"#shipping\">Quotes and shipping<\/a>\r\n        <a href=\"#airport\">Airport lost property<\/a>\r\n        <a href=\"#special\">Special cases<\/a>\r\n      <\/div>\r\n\r\n      <div class=\"pf-side-card pf-help\">\r\n        <h3>Need help?<\/h3>\r\n        <p>The fastest way is by email. PostalFly staff usually responds within 1 hour.<\/p>\r\n        <a class=\"pf-button\" href=\"mailto:info@postalfly.com\">info@postalfly.com<\/a>\r\n      <\/div>\r\n\r\n      <div class=\"pf-side-card\">\r\n        <h3>Ready to recover your item?<\/h3>\r\n        <p>Request a quote for national or international delivery.<\/p>\r\n        <a class=\"pf-button\" href=\"https:\/\/postalfly.com\/quote-for-shipping-lost-item\/\">Request service<\/a>\r\n      <\/div>\r\n    <\/aside>\r\n  <\/div>\r\n<\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-9050d4d elementor-section-full_width elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"9050d4d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63a3ee3 ae-bg-gallery-type-default\" data-id=\"63a3ee3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-0165db4 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"0165db4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-79eac12 ae-bg-gallery-type-default\" data-id=\"79eac12\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Lost and found help Frequently Asked Questions Practical answers for recovering lost items, understanding airport procedures, and arranging secure shipping home. Quotes and shipping How can<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.7 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Frequently Asked Questions | PostalFly<\/title>\n<meta name=\"description\" content=\"Find answers about lost item recovery, airport collections, secure shipping, delivery times, payments and PostalFly support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/postalfly.com\/es\/preguntas-mas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions | PostalFly\" \/>\n<meta property=\"og:description\" content=\"Find answers about lost item recovery, airport collections, secure shipping, delivery times, payments and PostalFly support.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/postalfly.com\/es\/preguntas-mas-frecuentes\/\" \/>\n<meta property=\"og:site_name\" content=\"postalfly\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-21T12:52:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/postalfly.com\/wp-content\/uploads\/2026\/05\/lost-found-airport.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Frequently Asked Questions | PostalFly\" \/>\n<meta name=\"twitter:description\" content=\"Find answers about lost item recovery, airport collections, secure shipping, delivery times, payments and PostalFly support.\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/postalfly.com\\\/frequently-asked-questions\\\/\",\"url\":\"https:\\\/\\\/postalfly.com\\\/frequently-asked-questions\\\/\",\"name\":\"Frequently Asked Questions | PostalFly\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/postalfly.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/postalfly.com\\\/frequently-asked-questions\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/postalfly.com\\\/frequently-asked-questions\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/postalfly.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/lost-found-airport.webp\",\"datePublished\":\"2022-10-18T10:54:48+00:00\",\"dateModified\":\"2026-05-21T12:52:29+00:00\",\"description\":\"Find answers about lost item recovery, airport collections, secure shipping, delivery times, payments and PostalFly support.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/postalfly.com\\\/frequently-asked-questions\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/postalfly.com\\\/frequently-asked-questions\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/postalfly.com\\\/frequently-asked-questions\\\/#primaryimage\",\"url\":\"https:\\\/\\\/postalfly.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/lost-found-airport.webp\",\"contentUrl\":\"https:\\\/\\\/postalfly.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/lost-found-airport.webp\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/postalfly.com\\\/frequently-asked-questions\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/postalfly.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Frequently Asked Questions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/postalfly.com\\\/#website\",\"url\":\"https:\\\/\\\/postalfly.com\\\/\",\"name\":\"PostalFly\",\"description\":\"Lost Items Shipping: Airports - Retrieve Your Belongings\",\"publisher\":{\"@id\":\"https:\\\/\\\/postalfly.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/postalfly.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/postalfly.com\\\/#organization\",\"name\":\"PostalFly\",\"url\":\"https:\\\/\\\/postalfly.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/postalfly.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"\",\"contentUrl\":\"\",\"caption\":\"PostalFly\"},\"image\":{\"@id\":\"https:\\\/\\\/postalfly.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Preguntas frecuentes | PostalFly","description":"Encuentre respuestas sobre recuperaci\u00f3n de objetos perdidos, recogidas en aeropuertos, env\u00edos seguros, plazos, pagos y soporte.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/postalfly.com\/es\/preguntas-mas-frecuentes\/","og_locale":"es_ES","og_type":"article","og_title":"Frequently Asked Questions | PostalFly","og_description":"Find answers about lost item recovery, airport collections, secure shipping, delivery times, payments and PostalFly support.","og_url":"https:\/\/postalfly.com\/es\/preguntas-mas-frecuentes\/","og_site_name":"postalfly","article_modified_time":"2026-05-21T12:52:29+00:00","og_image":[{"url":"https:\/\/postalfly.com\/wp-content\/uploads\/2026\/05\/lost-found-airport.webp","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_title":"Frequently Asked Questions | PostalFly","twitter_description":"Find answers about lost item recovery, airport collections, secure shipping, delivery times, payments and PostalFly support.","twitter_misc":{"Tiempo de lectura":"4 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/postalfly.com\/frequently-asked-questions\/","url":"https:\/\/postalfly.com\/frequently-asked-questions\/","name":"Preguntas frecuentes | PostalFly","isPartOf":{"@id":"https:\/\/postalfly.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/postalfly.com\/frequently-asked-questions\/#primaryimage"},"image":{"@id":"https:\/\/postalfly.com\/frequently-asked-questions\/#primaryimage"},"thumbnailUrl":"https:\/\/postalfly.com\/wp-content\/uploads\/2026\/05\/lost-found-airport.webp","datePublished":"2022-10-18T10:54:48+00:00","dateModified":"2026-05-21T12:52:29+00:00","description":"Encuentre respuestas sobre recuperaci\u00f3n de objetos perdidos, recogidas en aeropuertos, env\u00edos seguros, plazos, pagos y soporte.","breadcrumb":{"@id":"https:\/\/postalfly.com\/frequently-asked-questions\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/postalfly.com\/frequently-asked-questions\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/postalfly.com\/frequently-asked-questions\/#primaryimage","url":"https:\/\/postalfly.com\/wp-content\/uploads\/2026\/05\/lost-found-airport.webp","contentUrl":"https:\/\/postalfly.com\/wp-content\/uploads\/2026\/05\/lost-found-airport.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/postalfly.com\/frequently-asked-questions\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/postalfly.com\/"},{"@type":"ListItem","position":2,"name":"Frequently Asked Questions"}]},{"@type":"WebSite","@id":"https:\/\/postalfly.com\/#website","url":"https:\/\/postalfly.com\/","name":"PostalFly","description":"Env\u00edo de objetos perdidos: Aeropuertos - Recupere sus pertenencias","publisher":{"@id":"https:\/\/postalfly.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/postalfly.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Organization","@id":"https:\/\/postalfly.com\/#organization","name":"PostalFly","url":"https:\/\/postalfly.com\/","logo":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/postalfly.com\/#\/schema\/logo\/image\/","url":"","contentUrl":"","caption":"PostalFly"},"image":{"@id":"https:\/\/postalfly.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/postalfly.com\/es\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/postalfly.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/postalfly.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/postalfly.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/postalfly.com\/es\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":9,"href":"https:\/\/postalfly.com\/es\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":2417,"href":"https:\/\/postalfly.com\/es\/wp-json\/wp\/v2\/pages\/17\/revisions\/2417"}],"wp:attachment":[{"href":"https:\/\/postalfly.com\/es\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}