{"id":17,"date":"2022-10-18T10:54:48","date_gmt":"2022-10-18T10:54:48","guid":{"rendered":"https:\/\/postalfly.com\/?page_id=17"},"modified":"2026-05-21T12:52:29","modified_gmt":"2026-05-21T12:52:29","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/postalfly.com\/fr\/questions-frequemment-posees\/","title":{"rendered":"Questions fr\u00e9quentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17\" class=\"elementor elementor-17\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-eaa794a elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"eaa794a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div 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  <img decoding=\"async\" src=\"https:\/\/postalfly.com\/wp-content\/uploads\/2026\/05\/lost-found-airport.webp\" alt=\"Lost and found airport service\">\r\n    <div class=\"pf-hero-overlay\"><\/div>\r\n    <div class=\"pf-hero-content\">\r\n      <span class=\"pf-pill\">Lost and found help<\/span>\r\n      <h1>Frequently Asked Questions<\/h1>\r\n      <p>Practical answers for recovering lost items, understanding airport procedures, and arranging secure shipping home.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"pf-blog-layout\">\r\n    <main class=\"pf-article-card\">\r\n      <div class=\"pf-faq-content\">\r\n        <h2 class=\"pf-section-title\" id=\"shipping\">Quotes and shipping<\/h2>\r\n\r\n        <details class=\"pf-faq-item\" open>\r\n          <summary>How can I receive my lost item at my home?<\/summary>\r\n          <div class=\"pf-answer\"><p>We offer national and international shipping services. Request a quote through our website.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>I already have the reference number. What steps should I follow to receive my item by courier?<\/summary>\r\n          <div class=\"pf-answer\"><p>First, request a quote. Once you accept it and make the payment, we take care of the rest: we prepare the necessary documentation to manage collection, shipping, and packaging of the item.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>What happens if I do not make the payment?<\/summary>\r\n          <div class=\"pf-answer\"><p>Nothing. The request for a quotation does not entail any obligation. Your item will remain in the lost property office.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>When will I receive my shipment?<\/summary>\r\n          <div class=\"pf-answer\">\r\n            <p>Delivery times may vary according to destination:<\/p>\r\n            <ul>\r\n              <li>Domestic shipments: 24 to 48 hours.<\/li>\r\n              <li>International shipments: 1 to 5 days. These times are approximate only.<\/li>\r\n            <\/ul>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>What is the payment method?<\/summary>\r\n          <div class=\"pf-answer\"><p>You can pay with all major credit cards and PayPal. All payments are handled by Stripe, a leading secure payment processing company.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>Do you handle documentation for countries outside the European Union?<\/summary>\r\n          <div class=\"pf-answer\"><p>Yes. For deliveries outside the European Union, we arrange the necessary proforma invoice so that you can receive your item as soon as possible.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>Will you pack my personal effects?<\/summary>\r\n          <div class=\"pf-answer\"><p>Yes. This service is included in the price. Our staff has extensive packaging experience and protects items properly to avoid damage during transport.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>How can I track the shipment of my parcel?<\/summary>\r\n          <div class=\"pf-answer\"><p>You can track the delivery of your parcel directly on our website. You only need to enter the tracking number we have provided you with.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <h2 class=\"pf-section-title\" id=\"airport\">Airport lost property<\/h2>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>What should I do if I lost an item at the airport?<\/summary>\r\n          <div class=\"pf-answer\">\r\n            <p>It is important to act quickly:<\/p>\r\n            <ol>\r\n              <li>Think about where you may have lost it.<\/li>\r\n              <li>Contact the lost property office.<\/li>\r\n              <li>Provide a detailed description of the object, including serial number, colour, or identifying details.<\/li>\r\n              <li>Complete the notification of loss form.<\/li>\r\n            <\/ol>\r\n            <p>If the item is found, you will be contacted. Please note that if you lost it during the weekend, some airports may not register it until Monday.<\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>Where is the lost property office located?<\/summary>\r\n          <div class=\"pf-answer\"><p>The lost property office is usually located in the main terminal of the airport, near the passenger information area.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>What information do I need to provide to claim a lost item?<\/summary>\r\n          <div class=\"pf-answer\">\r\n            <ul>\r\n              <li>Detailed description: make, colour, size, serial number, etc.<\/li>\r\n              <li>Date and approximate time of loss.<\/li>\r\n              <li>Location where you think you lost it.<\/li>\r\n              <li>Flight number, if lost on board the aircraft.<\/li>\r\n              <li>Personal and contact details.<\/li>\r\n              <li>Any proof, such as photos or invoices.<\/li>\r\n            <\/ul>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>How can I contact the lost property office?<\/summary>\r\n          <div class=\"pf-answer\"><p>You can find contact information on our website under each airport tab.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>Can I report the loss online?<\/summary>\r\n          <div class=\"pf-answer\"><p>Yes. At all airports, the application must be made by email or through the available PDF form.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>How long does the airport keep lost property?<\/summary>\r\n          <div class=\"pf-answer\">\r\n            <p>Objects are usually kept for:<\/p>\r\n            <ul>\r\n              <li>30 days in lost property offices.<\/li>\r\n              <li>After 30 days, items are referred to local councils or local police.<\/li>\r\n            <\/ul>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>What happens if I am notified that my lost property has been found?<\/summary>\r\n          <div class=\"pf-answer\">\r\n            <p>To collect it in person you will need:<\/p>\r\n            <ol>\r\n              <li>Present valid identification.<\/li>\r\n              <li>Display the claim number.<\/li>\r\n              <li>Sign a receipt document.<\/li>\r\n              <li>In some cases, pay an administrative fee.<\/li>\r\n            <\/ol>\r\n          <\/div>\r\n        <\/details>\r\n\r\n        <h2 class=\"pf-section-title\" id=\"special\">Special cases<\/h2>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>What if I lost something during the flight?<\/summary>\r\n          <div class=\"pf-answer\"><p>You should contact the airline directly, as lost property on the aircraft is handled by the airline itself.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>What about valuables, such as jewellery or electronics?<\/summary>\r\n          <div class=\"pf-answer\"><p>Lost property offices store valuable items in a safe.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>What happens if I have lost my ID card or passport?<\/summary>\r\n          <div class=\"pf-answer\"><p>Identity documents are handed over to the national police or civil guard.<\/p><\/div>\r\n        <\/details>\r\n\r\n        <details class=\"pf-faq-item\">\r\n          <summary>My object is located in a car rental office. Can you pick it up?<\/summary>\r\n          <div class=\"pf-answer\"><p>Yes. Our service works with all major car rental companies.<\/p><\/div>\r\n        <\/details>\r\n      <\/div>\r\n    <\/main>\r\n\r\n    <aside class=\"pf-sidebar\">\r\n      <div class=\"pf-side-card\">\r\n        <h3>Contents<\/h3>\r\n        <a href=\"#shipping\">Quotes and shipping<\/a>\r\n        <a href=\"#airport\">Airport lost property<\/a>\r\n        <a href=\"#special\">Special cases<\/a>\r\n      <\/div>\r\n\r\n      <div class=\"pf-side-card pf-help\">\r\n        <h3>Need help?<\/h3>\r\n        <p>The fastest way is by email. PostalFly staff usually responds within 1 hour.<\/p>\r\n        <a class=\"pf-button\" href=\"mailto:info@postalfly.com\">info@postalfly.com<\/a>\r\n      <\/div>\r\n\r\n      <div class=\"pf-side-card\">\r\n        <h3>Ready to recover your item?<\/h3>\r\n        <p>Request a quote for national or international delivery.<\/p>\r\n        <a class=\"pf-button\" href=\"https:\/\/postalfly.com\/quote-for-shipping-lost-item\/\">Request service<\/a>\r\n      <\/div>\r\n    <\/aside>\r\n  <\/div>\r\n<\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-9050d4d elementor-section-full_width elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"9050d4d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63a3ee3 ae-bg-gallery-type-default\" data-id=\"63a3ee3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ae_slider elementor-section elementor-top-section elementor-element elementor-element-0165db4 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default ae-bg-gallery-type-default\" data-id=\"0165db4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"has_ae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-79eac12 ae-bg-gallery-type-default\" data-id=\"79eac12\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Lost and found help Frequently Asked Questions Practical answers for recovering lost items, understanding airport procedures, and arranging secure shipping home. Quotes and shipping How can<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.7 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Frequently Asked Questions | PostalFly<\/title>\n<meta name=\"description\" content=\"Find answers about lost item recovery, airport collections, secure shipping, delivery times, payments and PostalFly support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/postalfly.com\/fr\/questions-frequemment-posees\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions | PostalFly\" \/>\n<meta property=\"og:description\" content=\"Find answers about lost item recovery, airport collections, secure shipping, delivery times, payments and PostalFly support.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/postalfly.com\/fr\/questions-frequemment-posees\/\" \/>\n<meta property=\"og:site_name\" content=\"postalfly\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-21T12:52:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/postalfly.com\/wp-content\/uploads\/2026\/05\/lost-found-airport.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Frequently Asked Questions | PostalFly\" \/>\n<meta name=\"twitter:description\" content=\"Find answers about lost item recovery, airport collections, secure shipping, delivery times, payments and PostalFly support.\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/postalfly.com\\\/frequently-asked-questions\\\/\",\"url\":\"https:\\\/\\\/postalfly.com\\\/frequently-asked-questions\\\/\",\"name\":\"Frequently Asked Questions | PostalFly\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/postalfly.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/postalfly.com\\\/frequently-asked-questions\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/postalfly.com\\\/frequently-asked-questions\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/postalfly.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/lost-found-airport.webp\",\"datePublished\":\"2022-10-18T10:54:48+00:00\",\"dateModified\":\"2026-05-21T12:52:29+00:00\",\"description\":\"Find answers about lost item recovery, airport collections, secure shipping, delivery times, payments and PostalFly support.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/postalfly.com\\\/frequently-asked-questions\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/postalfly.com\\\/frequently-asked-questions\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/postalfly.com\\\/frequently-asked-questions\\\/#primaryimage\",\"url\":\"https:\\\/\\\/postalfly.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/lost-found-airport.webp\",\"contentUrl\":\"https:\\\/\\\/postalfly.com\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/lost-found-airport.webp\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/postalfly.com\\\/frequently-asked-questions\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/postalfly.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Frequently Asked Questions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/postalfly.com\\\/#website\",\"url\":\"https:\\\/\\\/postalfly.com\\\/\",\"name\":\"PostalFly\",\"description\":\"Lost Items Shipping: Airports - 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