Cancún International Airport (CUN) – Lost and Found

We recover your lost items and send them directly to your home!

From the Cancún Lost and Found Office to your home: PostalFly takes care of everything!

Lost something at Cancún International Airport (CUN)? No need to return to the airport. Once Lost & Found confirms they have your item, PostalFly handles collection, packing, and shipping to your home or office.

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Cancún Airport terminal – Lost & Found

Lost Item Shipping

How to recover your lost or found items at Cancún (CUN)

Contact

1. Contact the Lost and Found Office

Once they find your item, they will provide a reference number. You will find the contact details in the next section.

Quote

2. Request a Shipping Quote

In less than 1 hour, we will email you the cost of our service.
Receive

3. Receive it at your home

After payment, we collect the item directly at the airport and ship it to your home.

Lost something at Cancún (CUN)? Here's what to do

If you lost something at CUN or are not sure if it is at the Lost and Found office, follow these steps to recover it easily.

Lost property office at CUN terminal

In the airport terminal

1

Report and contact

Phone: +52 998 848 7200 ext. 21253
Email: [email protected]
Service: 24 hours a day.

2

Confirmation

If the office has your item, they’ll contact you and provide a reference number.

3

Home shipping

Request our collection, packing, and shipping service. Receive the item at home—no airport return trip needed.

Forgot something on the plane at Cancún (CUN)?

1

Choose your airline/handler

Use our search tool to find the airline or ground handler contact for cabin items or mishandled checked baggage at CUN.

Airline search
2

Wait for confirmation

If your item is found, you will receive a reference number to retrieve it.

3

Home delivery

Request a quote and we will arrange collection at the airport and delivery to your address.

Airplane over Cancún – CUN approach

Frequently Asked Questions

How do I know if the airport has found my lost item?

At CUN, contact the Lost & Found office by phone or email (see contacts below). If they have it, you will receive a reference number.

What do I do when the office confirms they have my item?

Request your quote from PostalFly and we take care of collection, packing and shipping to your address.

How much does shipping cost?

It depends on weight, volume and destination. You’ll receive a clear quote in under an hour.

What kind of items can you recover?

  • Phones, tablets and laptops
  • Personal documents (ID, passport, driver’s license)
  • Carry-on luggage, backpacks, suitcases
  • Clothing, glasses, headphones, jewelry
  • Valuable or sentimental items

🎯 If Lost & Found has your item, we’ll get it to you wherever you are.

Request shipping for your lost item now

From the Cancún Lost and Found office to your home, PostalFly handles it all. Avoid paperwork and travel—recover your belongings comfortably, quickly and securely.

👉 Request your quote in under a minute.

Request quote

Lost and Found Office Location at Cancún International Airport (CUN)

If you prefer to collect your item in person, contact the Cancún Lost and Found office first. We can also manage collection and shipping to your address.

Location

Lost and Found – Cancún Airport (CUN).

Airport address

Cancún – Chetumal Km 22, 77565 Cancún, Q.R., Mexico

Contacts

Telephone: +52 998 848 7200 ext. 21253

Email: [email protected]

Opening hours

Open 24 hours a day.