Krakow Airport Lost and Found
Lost item shipping service

Krakow Airport Lost and Found

We help you recover items located at Krakow Airport and arrange secure collection, professional packing, and delivery to your home or office.

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Krakow Airport

From the Krakow Airport Lost and Found office to your home

Have you lost something at Krakow Airport? Once the Lost and Found office confirms they have your item, you do not need to return to the airport. PostalFly can manage the logistics so your belongings are sent directly to you.

Our service is designed for passengers who already have confirmation from the airport or need help arranging safe delivery after their lost item has been located.

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Lost and Found service at Krakow Airport

How to recover your lost item at Krakow Airport

Follow these simple steps once the airport, airline or Lost and Found office confirms that your item has been located.

01

1. Contact Lost and Found

Once your lost item has been found, the airport Lost and Found office will usually provide you with a reference number or collection instructions.

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02

2. Request a quote

Send us the collection details and delivery address. We will send you the cost of our recovery, packing and delivery service.

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03

3. Receive it at home

Once payment is confirmed, our team arranges collection, prepares the shipment and sends your lost item safely to your address.

Get it delivered
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No airport return needed

Receive your item without travelling back to Krakow Airport.

Secure packing

Careful preparation for national or international transport.

Clear quotation

Know the cost before confirming the service.

Airport terminal items

Lost something inside the airport terminal?

If you lost your item in the terminal, security control area, shops, restaurants or common airport areas, the airport Lost and Found office may be the right point of contact.

1

Contact Lost & Found

Submit the official form here: krakowairport.pl/en/lost-and-found-office-form. They will contact you if your item is located and provide a reference number.
2

Confirmation

If the office finds the item, they will contact you and provide a reference number.
3

Home shipping

Request our collection, packing, and shipping service for found items. Receive it at home without returning to the airport.

Items we can usually handle

What kind of items can PostalFly recover?

  • Phones, tablets, laptops and electronic devices
  • Personal documents such as ID, passport or driving licence
  • Carry-on luggage, backpacks, suitcases and bags
  • Clothing, glasses, headphones, watches and jewellery
  • Valuable or sentimental items located by Lost and Found

Important information

The item must be confirmed by the office

PostalFly does not replace the official Lost and Found process. The airport or responsible office must confirm that the item has been located and can be collected or released.

Once the item is available, we can help with the logistics: authorisation, collection, packing, shipping and delivery tracking.

Forgot something on the plane at Krakow Airport

Items left on board

Forgot something on the plane at Krakow Airport?

If the item was left inside the aircraft, the airline may manage the case directly. In that situation, you should contact the airline first and follow their instructions.

Choose your airline

Use our airline search tool to find the correct contact for cabin items or mishandled checked baggage.

Wait for confirmation

If your item is found, the airline or handling agent may provide a reference number or collection instructions.

Request delivery

When the item is ready for collection, PostalFly can arrange shipment to your address.

Office location

Lost and Found Office Location at Krakow Airport

If you prefer to collect your item in person, go to the Lost and Found areas at Krakow Airport. We can also manage collection and shipping to your address.

Location

Passenger terminal, level +1 (next to Security Check Point) • Additional desks in Arrivals hall & public area east section, level 0 (behind the Visitor’s Centre).

Address

Krakow Airport (KRK), kpt. M. Medweckiego 1, 32-083 Balice, Poland

Contacts

Phone: +48 12 295 58 00
Email: [email protected]

Opening hours

Lost & Found desks operate during airport hours; location details published by Krakow Airport.
Tip: File claims via the airport form for non-baggage items; for mishandled checked baggage, contact your airline/handler.

Frequently Asked Questions

How do I know if the airport has found my lost item?

Contact Krakow Airport Lost & Found (official form or information line). If they have located it, they will inform you and give you a reference number.

What do I do when the office confirms they have found my item?

Request your quote from PostalFly and we take care of the collection, packing, and shipping.

How much does shipping for lost items cost?

It depends on weight, volume, and destination. You will receive a clear quote in less than an hour.

Request shipping for your lost item now

From the Krakow Airport Lost and Found process to your home, PostalFly helps you avoid paperwork, travel and unnecessary delays.

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