Frequently Asked Questions

We offer national and international shipping services. Request a quote through our website.

First, request a quote. Once you accept it and make the payment, we take care of the rest: we prepare the necessary documentation to manage collection, shipping, and packaging of the item.

Nothing. The request for a quotation does not entail any obligation. Your item will remain in the lost property office.

Delivery times may vary according to destination:

• Domestic shipments: 24 to 48 hours.
• International shipments: 1 to 5 days. These times are approximate only.

You can pay with all major credit cards and PayPal. All payments are handled by Stripe, a leading secure payment processing company.

Yes. For deliveries outside the European Union, we arrange the necessary proforma invoice so that you can receive your item as soon as possible.

Yes. This service is included in the price. Our staff has extensive packaging experience and protects items properly to avoid damage during transport.

You can track the delivery of your parcel directly on our website. You only need to enter the tracking number we have provided you with.

It is important to act quickly:

1. Think about where you may have lost it.
2. Contact the lost property office.
3. Provide a detailed description of the object, including serial number, colour, or identifying details.
4. Complete the notification of loss form.

If the item is found, you will be contacted. Please note that if you lost it during the weekend, some airports may not register it until Monday.

The lost property office is usually located in the main terminal of the airport, near the passenger information area.

• Detailed description: make, colour, size, serial number, etc.
• Date and approximate time of loss.
• Location where you think you lost it.
• Flight number, if lost on board the aircraft.
• Personal and contact details.
• Any proof, such as photos or invoices.

You can find contact information on our website under each airport tab.

Yes. At all airports, the application must be made by email or through the available PDF form.

Objects are usually kept for:

• 30 days in lost property offices.
• After 30 days, items are referred to local councils or local police.

To collect it in person you will need:

1. Present valid identification.
2. Display the claim number.
3. Sign a receipt document.
4. In some cases, pay an administrative fee.

You should contact the airline directly, as lost property on the aircraft is handled by the airline itself.

Lost property offices store valuable items in a safe.

Identity documents are handed over to the national police or civil guard.

Yes. Our service works with all major car rental companies.