Jakarta Soekarno-Hatta Lost and Found (CGK)

We recover your lost items and send them directly to your home!

From the Jakarta Lost and Found Office to your home: PostalFly takes care of everything!

Lost something at Jakarta Soekarno-Hatta (CGK)? No need to return to the airport. Once Lost & Found confirms they have your item, PostalFly handles collection, packing, and shipping to your home or office.

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Jakarta Soekarno-Hatta Airport terminal – Lost & Found

Lost Item Shipping

How to recover your lost or found items at Jakarta Soekarno-Hatta (CGK)

Contact

1. Contact the Lost and Found Desk

Once they find your item, they will provide a reference number. You will find the contact details in the next section.

Quote

2. Request a Shipping Quote

In less than 1 hour, we will email you the cost of our service.
Receive

3. Receive it at your home

After payment, we collect the item directly at the airport and ship it to your home.

Lost something at Jakarta Soekarno-Hatta (CGK)? Here's what to do

If you lost something at CGK or are not sure if it is at the Lost and Found desk, follow these steps to recover it easily.

CGK terminal Lost & Found – Arrivals counters

In the airport terminal

1

Contact Lost & Found (Arrivals)

Email: [email protected]
Location: Information / Lost & Found counters in the Arrivals area of each terminal (T1, T2 & T3).

2

Confirmation

If the desk finds the item, they will contact you and provide a reference number.

3

Home shipping

Request our collection, packing, and shipping service. Receive the item at home—no airport return trip needed.

Forgot something on the plane at Jakarta (CGK)?

1

Choose your airline/handler

Use our search tool to find the airline or ground handler contact for cabin items or mishandled checked baggage at CGK.

Airline search
2

Wait for confirmation

If your item is found, you will receive a reference number to retrieve it.

3

Home delivery

Request a quote and we will arrange collection at the airport and delivery to your address.

Airplane over Jakarta – CGK approach

Frequently Asked Questions

How do I know if the airport has found my lost item?

At CGK, email the Lost & Found desk (see contacts below). If they have it, you will receive a reference number.

What do I do when the desk confirms they have my item?

Request your quote from PostalFly and we take care of collection, packing and shipping to your address.

How much does shipping cost?

It depends on weight, volume and destination. You’ll receive a clear quote in under an hour.

What kind of items can you recover?

  • Phones, tablets and laptops
  • Personal documents (ID, passport, driver’s license)
  • Carry-on luggage, backpacks, suitcases
  • Clothing, glasses, headphones, jewelry
  • Valuable or sentimental items

🎯 If Lost & Found has your item, we’ll get it to you wherever you are.

Request shipping for your lost item now

From the CGK Lost and Found desk to your home, PostalFly handles it all. Avoid paperwork and travel—recover your belongings comfortably, quickly and securely.

👉 Request your quote in under a minute.

Request quote

Lost and Found Desk Location at Jakarta Soekarno-Hatta (CGK)

If you prefer to collect your item in person, go to the Information / Lost & Found counters in the Arrivals area. We can also manage collection and shipping to your address.

Locations

Arrivals area — Information / Lost & Found counters in each terminal: T1, T2 and T3.

Address

Soekarno-Hatta International Airport (CGK), Tangerang, Banten, Indonesia

Contacts

Email: [email protected]

Checked baggage: contact your airline or its ground handler at CGK.

Opening hours

Opening hours may vary by terminal. Check current hours before visiting.