Juanda Surabaya Airport Lost and Found (SUB)

We recover your lost items and send them directly to your home!

From the Surabaya Lost and Found Office to your home: PostalFly takes care of everything!

Lost something at Juanda International Airport (SUB)? No need to return to the airport. Once Lost & Found confirms they have your item, PostalFly handles collection, packing, and shipping to your home or office.

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Juanda Surabaya Airport terminal – Lost & Found

Lost Item Shipping

How to recover your lost or found items at Juanda Surabaya (SUB)

Contact

1. Contact the Lost and Found Office

Once they find your item, they will provide a reference number. You will find the contact details in the next section.

Quote

2. Request a Shipping Quote

In less than 1 hour, we will email you the cost of our service.
Receive

3. Receive it at your home

After payment, we collect the item directly at the airport and ship it to your home.

Lost something at Juanda Surabaya (SUB)? Here's what to do

If you lost something at SUB or are not sure if it is at the Lost and Found office, follow these steps to recover it easily.

Lost property office at SUB terminal

In the airport terminal

1

Contact Lost & Found

Email: [email protected]
Office hours: 09:00–17:00 (Mon–Sun unless otherwise indicated).

2

Confirmation

If the office finds the item, they will contact you and provide a reference number.

3

Home shipping

Request our collection, packing, and shipping service for found items. Receive it at home without returning to the airport.

Forgot something on the plane at Juanda Surabaya (SUB)?

1

Choose your airline/handler

Use our search tool to find the airline or ground handler contact for cabin items or mishandled checked baggage at SUB.

Airline search
2

Wait for confirmation

If your item is found, you will receive a reference number to retrieve it.

3

Home delivery

Request a quote and we will arrange collection at the airport and delivery to your address.

Airplane over Surabaya – SUB approach

Frequently Asked Questions

How do I know if the airport has found my lost item?

At SUB, email the Lost & Found office (see contacts below). If they have it, you will receive a reference number.

What do I do when the office confirms they have my item?

Request your quote from PostalFly and we take care of collection, packing and shipping to your address.

How much does shipping cost?

It depends on weight, volume and destination. You’ll receive a clear quote in under an hour.

What kind of items can you recover?

  • Phones, tablets and laptops
  • Personal documents (ID, passport, driver’s license)
  • Carry-on luggage, backpacks, suitcases
  • Clothing, glasses, headphones, jewelry
  • Valuable or sentimental items

🎯 If Lost & Found has your item, we’ll get it to you wherever you are.

Request shipping for your lost item now

From the SUB Lost and Found office to your home, PostalFly handles it all. Avoid paperwork and travel—recover your belongings comfortably, quickly and securely.

👉 Request your quote in under a minute.

Request quote

Lost and Found Office Location at Juanda Surabaya (SUB)

If you prefer to collect your item in person, go to the Lost and Found area at the terminal (Arrivals area commonly used). We can also manage collection and shipping to your address.

Location

Terminal building — Lost and Found desk (Arrivals area).

Address

Betro, Sedati, Sidoarjo Regency, East Java, Indonesia 61253

Contacts

Email: [email protected]

Checked baggage: contact your airline or its ground handler at SUB.

Opening hours

Office hours: 09:00–17:00.