Mexico City International Airport – Benito Juárez (MEX) Lost and Found

We recover your lost items and send them directly to your home!

From the MEX Lost and Found Office to your home: PostalFly takes care of everything!

Lost something at Mexico City International Airport (MEX)? No need to return to the airport. Once Lost & Found confirms they have your item, PostalFly handles collection, packing, and shipping to your home or office.

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Mexico City MEX terminal – Lost & Found

Lost Item Shipping

How to recover your lost or found items at Mexico City (MEX)

Contact

1. Contact the Lost and Found Office

Once they find your item, they will provide a reference number. You will find the contact details in the next section.

Quote

2. Request a Shipping Quote

In less than 1 hour, we will email you the cost of our service.
Receive

3. Receive it at your home

After payment, we collect the item directly at the airport and ship it to your home.

Lost something at Mexico City (MEX)? Here's what to do

If you lost something at MEX or are not sure if it is at the Lost and Found office, follow these steps to recover it easily.

Lost property office at MEX terminal

In the airport terminal

1

Report and contact

Terminal 1 email: [email protected]
Terminal 2 email: [email protected]
Service hours: Mon–Fri 08:00–20:00; Sat–Sun 09:00–17:00.

2

Confirmation

If the office has your item, they’ll contact you and provide a reference number.

3

Home shipping

Request our collection, packing, and shipping service. Receive the item at home—no airport return trip needed.

Forgot something on the plane at Mexico City (MEX)?

1

Choose your airline/handler

Use our search tool to find the airline or ground handler contact for cabin items or mishandled checked baggage at MEX.

Airline search
2

Wait for confirmation

If your item is found, you will receive a reference number to retrieve it.

3

Home delivery

Request a quote and we will arrange collection at the airport and delivery to your address.

Airplane over Mexico City – MEX approach

Frequently Asked Questions

How do I know if the airport has found my lost item?

At MEX, email the Lost & Found office of your terminal. If they have it, you will receive a reference number.

What do I do when the office confirms they have my item?

Request your quote from PostalFly and we take care of collection, packing and shipping to your address.

How much does shipping cost?

It depends on weight, volume and destination. You’ll receive a clear quote in under an hour.

What kind of items can you recover?

  • Phones, tablets and laptops
  • Personal documents (ID, passport, driver’s license)
  • Carry-on luggage, backpacks, suitcases
  • Clothing, glasses, headphones, jewelry
  • Valuable or sentimental items

🎯 If Lost & Found has your item, we’ll get it to you wherever you are.

Request shipping for your lost item now

From the MEX Lost and Found office to your home, PostalFly handles it all. Avoid paperwork and travel—recover your belongings comfortably, quickly and securely.

👉 Request your quote in under a minute.

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Lost and Found Office Location at Mexico City International Airport (MEX)

If you prefer to collect your item in person, contact the office for your terminal by email first. We can also manage collection and shipping to your address.

Location

Lost & Found desks operate per terminal (T1 and T2) at MEX.

Airport address

Av. Capitán Carlos León s/n, Col. Peñón de los Baños, CP 15620, Delegación Venustiano Carranza, Mexico City, Mexico

Contacts

Terminal 1: [email protected]

Terminal 2: [email protected]

Opening hours

Monday–Friday 08:00–20:00; Saturday–Sunday 09:00–17:00.