Berlin Brandenburg Airport Lost and Found

We recover your lost items and send them directly to your home!

From the Berlin Brandenburg Airport Lost and Found Office to your home: PostalFly takes care of everything!

Have you lost something at Berlin Brandenburg Airport (BER)? No need to return to the airport. Once the Lost & Found confirms they have your item, PostalFly handles everything: collection, packing, and shipping to your home or office.

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Berlin Brandenburg Airport terminal – Lost & Found (BER)

Lost Item Shipping

How to recover your lost or found items at Berlin Brandenburg Airport

Contact Berlin Brandenburg Lost and Found

1. Contact the Lost and Found Office

Once they find your lost item, they will provide a reference number. You will find the contact details in the next section.

Request a quote at BER

2. Request a Shipping Quote

In less than 1 hour, we will email you the cost of our service.
Home delivery from BER

3. Receive it at your home

After payment, we collect the item directly at the airport and ship it to your home.

Lost something at Berlin Brandenburg Airport? Here's what to do

If you lost something at BER or are not sure if it is at the Lost and Found office, follow these steps to recover it easily.

Berlin Brandenburg Airport Lost and Found (BER)

In the airport terminal

1

Send an email or check the contact

Airport items: email [email protected]. On-board items or mishandled checked baggage: contact your airline’s baggage tracing service (Arrivals area, Level E0). See BER Baggage Tracing.

2

Confirmation

If the office finds the item, they will contact you and provide a reference number.

3

Home shipping

Request our collection, packing, and shipping service for found items. Receive it at home without returning to the airport.

Forgot something on the plane in Berlin?

1

Choose your airline

Use our search tool to find the airline’s contact for cabin items or mishandled checked baggage.

Airline search
2

Wait for confirmation

If your item is found, you will receive a reference number to retrieve it.

3

Home delivery

Request a quote and we will arrange collection at the airport and delivery to your address.

Airplane in flight over Berlin (BER)

Frequently Asked Questions

How do I know if the airport has found my lost item?

Contact the BER Lost and Found office (4Service). If they have located it, they will inform you and give you a reference number.

What do I do when the office confirms they have found my item?

Request your quote from PostalFly and we take care of the collection, packing, and shipping.

How much does shipping for lost items cost?

It depends on weight, volume, and destination. You will receive a clear quote in less than an hour.

What kind of items can you recover?

  • Phones, tablets, and laptops
  • Personal documents (ID, passport, driver’s license)
  • Carry-on luggage, backpacks, suitcases
  • Clothing, glasses, headphones, jewelry
  • Valuable or sentimental items

🎯 If Lost and Found has your item, we will get it to you wherever you are.

Request shipping for your lost item now

From the BER Lost and Found office to your home, PostalFly handles it all. Avoid paperwork and travel. Recover your belongings comfortably, quickly, and securely.

👉 Request your quote in under a minute.

Request quote

Lost and Found Office Location at Berlin Brandenburg Airport

If you prefer to collect your item in person, go to the Lost and Found areas at BER. We can also manage collection and shipping to your address.

Location

ServiceCenter, Train station T1/T2, Level U1 (Terminal 1)

Address

Willy-Brandt-Platz 1, 12529 Schönefeld, Germany

Contact Email

[email protected]

Phones

Lost & Found office: +49 30 6091 56260

BER hotline (24/7): +49 30 6091 6091 0

Opening hours

Office service: 08:00–16:00

Hotline available 24/7